Doctolib - Voice Sprint
UX Design | Accessibility | Voice Commands | Sprint Design | User Testing
Introduction
The "Doctolib Voice Sprint" project aims to integrate a voice feature into the Doctolib application. This feature would simplify navigation and access to services for users using voice commands. The goal is to improve accessibility and make interaction with the application more intuitive.
Observation and objective:
The initial observation is that users may encounter difficulties interacting with the application in certain situations (such as reduced mobility or when multitasking).
The aim is to develop a voice command solution enabling more intuitive navigation, particularly for making appointments and searching for information.
Results phase and explanation of final choices
Results phase and explanation of final choices
Results phase and explanation of final choices
👨💻 Creation of personas
Identify different user profiles, such as elderly people or users with specific accessibility needs.
🔬 Definition of hypotheses
Setting main objectives based on user feedback (simplifying the search for terminals, making the interface more intuitive).
❓ Sprint Questions
Development of key questions to be resolved during the sprint to validate the effectiveness and usability of voice features.
📊 Analysis of the existing situation
Study of current Doctolib interfaces to understand areas for improvement by integrating voice.
🖼️ Design and prototyping
Creation of interactive models integrating voice commands, with a simplified tree structure.
🎯 User testing
Setting up interviews and user tests to validate hypotheses and adjust interactions.
Results phase and explanation of final choices
The final results include a simplified interface adapted to voice commands. The user journey was redesigned to integrate quick and fluid responses to voice actions, while maintaining intuitive navigation. Doctolib's graphic charter and ergonomics were respected, ensuring consistency with the existing visual identity.
Key Takeaways
Ease of use : Thanks to voice control, navigation has become smoother, allowing quick interaction with the application, even when multitasking.
Increased accessibility : Voice functionality has improved access to Doctolib services for users with specific needs, particularly those with reduced mobility.
User validation : User testing confirmed that adding voice commands simplified the experience, reducing the number of actions required to book an appointment.
Continuous improvement : User feedback has helped refine features, ensuring better adaptability and a more personalized experience.